Refund Policy
Clear rules on our digital goods refund and replacement process.
1. Non-Refundable After Delivery
All digital items are strictly non-refundable once successfully delivered.
Because our products are digital in-game items sent via official gifting mechanics, they cannot be returned or revoked once added to your locker. By purchasing, you agree to this condition.
2. Refunds Before Delivery
You may request a full refund to your original payment method IF:
- The 48-hour friendship timer has not yet completed.
- Your order is still in "Pending" or "Waiting 48h" status.
- The item you ordered leaves the daily shop rotation before we can deliver it.
3. Shop Rotation Alternatives
The in-game shop updates daily. If an item you ordered leaves the shop before your 48-hour timer finishes, you have two options:
- Choose an alternative item of equal value currently available in the shop.
- Request a full refund for that specific item.
4. Failed Deliveries
If we cannot deliver your gift due to account restrictions (e.g., you do not meet the minimum account level, or you have receiving gifts disabled in settings), we will contact you to resolve it. If unresolved, we will issue a full refund.