Privacy Policy

1. Data we collect

We collect only what is needed to fulfill gift orders and prevent fraud:

• Email address and/or Telegram handle for order status and support.
• Public in-game nickname for gift delivery.
• Payment reference IDs from our payment processor (not full card numbers).
• Technical data such as IP address, browser type, and device signals for security.

2. How we use data

• Process and deliver your orders, including cabinet status and chat.
• Provide customer support and respond to refund or dispute inquiries.
• Detect abuse, chargeback fraud, and platform security incidents.
• We do not sell or rent your personal data to third-party marketers.

3. Payment card security

Card payments are handled by PCI-compliant third-party payment providers. FNZone does not store, process, or retain full credit or debit card numbers, CVV codes, or magnetic-stripe data on our servers. We may receive limited tokens or transaction IDs needed to match a payment to an order.

4. Cookies & session data

We use essential cookies and local storage to keep your cart, locale, and signed-in session working. You can control non-essential cookies through your browser settings.

5. Retention & your rights

Order and support records are kept as long as needed for delivery proof, accounting, and dispute resolution, then deleted or anonymized when no longer required. Depending on your region you may request access, correction, or deletion of personal data by contacting support — subject to legal retention obligations.

6. Contact

For privacy requests or questions about this policy, contact our support team using the email address published in the site footer and on the Contact page.